After Hours & Emergency Services
Barmera Medical Clinic operates an After Hours Service between 5.30pm and 11pm Monday-Friday. To access the After Hours Service please call 08 8588 2040 and this will divert to our call GP. If the GP is unavailable you will hear a message with instructions to call 000 in an emergency or to contact Health Direct for any non life threatening medical advice on 1800 022 222. They may advise you to go to the nearest emergency department.
Riverland General Hospital located at 10 Maddern Street Berri which is the closest 24hr Emergency Department from Barmera Medical Clinic.
Phone 08 8580 2642
The Barmera Hospital, co-located with our clinic does not currently operate an Emergency Department.
Riverland General Hospital located at 10 Maddern Street Berri which is the closest 24hr Emergency Department from Barmera Medical Clinic.
Phone 08 8580 2642
The Barmera Hospital, co-located with our clinic does not currently operate an Emergency Department.
Results
It is important that all test results are followed up in a consultation with your doctor. If you do not hear from the Clinic regarding your results, do not assume the result was normal. Please contact the clinic for follow up with the appropriate pathology/service provider/doctor. Notification of results will only be given to the patient unless consent to disclose has been completed. This applies to all patients 15 yrs & over.
If your Doctor has requested you return for follow up of non-urgent results, you will be sent a secure SMS from our dedicated HotDoc recall system. You may opt out of this service at any point.
If your Doctor has requested you return for follow up of non-urgent results, you will be sent a secure SMS from our dedicated HotDoc recall system. You may opt out of this service at any point.
Referrals to Specialists
For new referrals you will need to arrange an appointment with your doctor or another doctor at this practice to obtain the referral to a specialist. You should allow sufficient time prior to you specialist appointment to ensure the referral is available in time.
If you have previously seen a specialist for the same condition please check with your specialist rooms when booking your appointment that you have a current referral in place or whether you will need an updated referral from your GP.
We also ask patients to confirm & follow up their own appointments with specialists/allied health providers following a referral from our GP’s. Please enquire with the relevant specialist about their fees & charges.
Please note that if your referral is not current or you do not have a referral you will most likely be charged the full fee by the specialist and will not be eligible for a Medicare rebate. Our GPs are unable to back date referrals.
If you have previously seen a specialist for the same condition please check with your specialist rooms when booking your appointment that you have a current referral in place or whether you will need an updated referral from your GP.
We also ask patients to confirm & follow up their own appointments with specialists/allied health providers following a referral from our GP’s. Please enquire with the relevant specialist about their fees & charges.
Please note that if your referral is not current or you do not have a referral you will most likely be charged the full fee by the specialist and will not be eligible for a Medicare rebate. Our GPs are unable to back date referrals.
Interpreter Service or Special Needs
If an interpreter is required, or a patient has a special need please advise our receptionists at the time of booking as this may require a longer consultation.
Our practice can provide you with information in regards to Interpreter Services, such as TIS (Translating and Interpreting Service) or by phoning 131 450.
For people with hearing or speech impairments the National Relay Service can be contacted on 1800 555 660.
Our practice can provide you with information in regards to Interpreter Services, such as TIS (Translating and Interpreting Service) or by phoning 131 450.
For people with hearing or speech impairments the National Relay Service can be contacted on 1800 555 660.
Complaints and Feedback
The Barmera Medical Clinic are committed to continuing to improve our practice, and we welcome and appreciate your feedback. We have a suggestion box located in our waiting room and our team will review and action your suggestions regularly.
We take complaints and concerns regarding privacy seriously. We will always endeavour to resolve any complaints directly and in accordance with our resolution procedure. Complaints are to be addressed to the Practice Manager in writing or in person. Where a matter cannot be resolved, the relevant Health Complaints Commissioner (Phone 1800 232 007) can be contacted.
We take complaints and concerns regarding privacy seriously. We will always endeavour to resolve any complaints directly and in accordance with our resolution procedure. Complaints are to be addressed to the Practice Manager in writing or in person. Where a matter cannot be resolved, the relevant Health Complaints Commissioner (Phone 1800 232 007) can be contacted.
Our Privacy Policy and Your Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times & ensure that this information is only available to authorised members of the staff.
For a copy of our Privacy Policy please ask one of our receptionists.
For a copy of our Privacy Policy please ask one of our receptionists.
Workcover and Insurance Claims
It is important that you inform your doctor at the time of your consultation if your visit concerns a work related injury or vehicle accident. This will ensure that the correct paperwork is completed out.
All accounts will be issued in the patients name until the claim is accepted.
All accounts will be issued in the patients name until the claim is accepted.